Restaurant Reservations

Terms and Conditions


The Terms and Conditions set out below govern your use of the Sheraton Grand Taipei Hotel online restaurant reservation service (“Service”). By using the Service, you will be deemed to have accepted these Terms and Conditions of use.



Reservations for our restaurants may be made up in advance for a maximum of guests is determined by each restaurant of Sheraton Grand Taipei Hotel. Each child will be counted as 1 person.

Reservation requests may be made by filling in and submitting the electronic form available through the official Sheraton Grand Taipei Hotel website (“Website”). You should only use the Service if you (i) have legal capacity to create binding legal obligations and (ii) accept financial responsibility for all transactions carried out under your reservation or as a result of your use of the Service. You are responsible for ensuring the accuracy of all information provided in connection with your reservation, including without limitation the name of the restaurant, proposed dining date and time, number of guests and your contact details.

Sheraton Grand Taipei Hotel may at its sole and absolute discretion accept or reject reservation requests. If your reservation request is accepted, you will receive a confirmation number and email as verification of a successful reservation. In the absence of such confirmation, no reservation shall be deemed to have been made. A copy of the confirmation email or identification document of the person making the reservation must be presented upon arrival at the restaurant.

Reservations may be cancelled by submitting a cancellation request using the Service.

The Hotel reserves the right to cancel your reservation and release a table if you do not arrive within 10 minutes after the reservation time.

Use of the Restaurants

The restaurant reserves the right to assign tables at its discretion. Special requests may be granted at the sole discretion of the restaurant.

All diners must abide by any dress code or other rules imposed by the restaurant or Hotel. The Hotel reserves the right to refuse admittance to or remove persons from a restaurant for failure to comply with such dress code or rules.

All food, beverage and other items consumed at the restaurant must be paid for at the restaurant.

The Service

Sheraton Grand Taipei Hotel owns and retains all rights, title and interest in the proprietary and intellectual property rights (including copyright, design and trademark) in and to the Service and all underlying information and material. You must not download, copy, modify, reproduce, disclose or distribute such information or materials except for the purposes of using the Service.

Sheraton Grand Taipei Hotel may at any time, without assigning any reasons therefor and without prior notice, terminate, restrict or suspend your use of or access to any or all of the Service, without any liability to you or any other person.

You are prohibited from using the Service for any purpose that is unlawful or prohibited and must not make any false or fraudulent reservations, or engage in any conduct which would impair or interfere with the provision of the Service or the security of the Website. The Service is provided for your personal, non-commercial use.

Amendment of these Terms and Conditions

Sheraton Grand Taipei Hotel may amend these Terms and Conditions at any time without prior notice. Your continued use of the Services after any such amendment constitutes acceptance of the amended Terms and Conditions. If you do not agree to these Terms and Conditions or any revised version of these Terms and Conditions, please do not use the Service.

Privacy Policy and Website terms and conditions

Sheraton Grand Taipei Hotel will take all reasonable measures to ensure that information you transmit to a hotel using the Service will remain confidential, but Sheraton Grand Taipei Hotel does not warrant against unauthorised access and will not be liable to you or any other person for any unauthorised access.

My Humble House Hospitality Management Consulting Co. Ltd (hereinafter referred to as “the Company”) will collect your personal identification for the purpose of improving service quality and providing discount information. The company will respect your rights and comply with the R. O. C. Personal Information Protection Act to ensure the safety of the data during the operational period. As a prerequisite, you agree that our company can use the relevant data within the scope permitted by law; however, you may still exercise the following in accordance to the law: to inquire, review or make duplications, to supplement or correct, to delete and to discontinue the collection, processing or use of the above mentioned Personal Information via E-Mail:

Disclaimers and Liability

Sheraton Grand Taipei Hotel does not warrant or represent that your access to the Service will be uninterrupted or error-free or that any information, data, content or other material accessible in connection with the Service will be accurate or free of computer viruses, bugs or other harmful components.

The Service is provided "as is" without warranties of any kind and Sheraton Grand Taipei Hotel disclaims all warranties, whether express or implied, to the maximum extent permitted by law, including but not limited to warranties as to fitness for purpose, non-infringement of intellectual property or proprietary rights or compatibility between the Service and any software or hardware.

You accept all risk and responsibility for your use of the Service including the submission of any personal or financial information.

Sheraton Grand Taipei Hotel, their officers and employees shall not be liable for, and shall exclude to the maximum extent permitted by law, any liability, loss, claim or damage which arises out of or is in any way connected with any of the following:

Sheraton Grand Taipei Hotel, their officers and employees shall not be liable for any indirect, consequential, incidental or special loss, including loss of revenue, income, profit, opportunity or reputation arising out of your use of the Services, Website or restaurants.

You agree to indemnify and keep Sheraton Grand Taipei Hotel, their officers and employees indemnified from and against any liability, loss, claim or damage which arises out of or is caused by your breach of these terms and conditions and/or your use of the Service, Website or restaurants.

Governing Law

These terms and conditions are governed by and shall be constructed in accordance with the laws of Taiwan Special Administrative Region (“Taiwan”). You agree to submit to the non-exclusive jurisdiction of the Taiwan courts.


In the event of any provision of these Terms and Conditions being found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, the invalidity or unenforceability of such provision shall not affect the other provisions of these Terms and Conditions. All provisions are not affected by such invalidity or unenforceability shall remain in full force and effect.